Shipping Policy

Shipping Destinations

• We ship to addresses within the United States only, including all 50 states, Puerto Rico, and US territories.
• International shipping is not available at this time. Orders with non-US shipping addresses will be canceled, and payments will not be processed.

Shipping Methods

• All orders are shipped via the United States Postal Service (USPS) for reliable and cost-effective delivery.
• We offer standard shipping options, including USPS First-Class Mail for lightweight packages and USPS Priority Mail for faster delivery on larger orders.
• During checkout, you'll see available shipping options based on your order weight and destination.

Order Processing and Delivery Times

• Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding US holidays.
• Delivery Time:
  • USPS First-Class Mail: 3-5 business days.
  • USPS Priority Mail: 1-3 business days.
• Total estimated time from order placement to delivery: 4-8 business days, depending on your location and selected method. Please note that delays may occur due to high volume, weather, or carrier issues—we appreciate your patience.
• We ship from our warehouse in California, so delivery times may vary by region (e.g., faster to West Coast addresses).

Shipping Costs

• Shipping rates are calculated at checkout based on package weight, dimensions, and destination.
• Standard rates start at $5.99 for First-Class Mail and $8.99 for Priority Mail.
• Free shipping is available on orders over $250 (US addresses only).
• All costs are in USD and include basic packaging and handling.

Tracking Your Order

• Once your order ships, you'll receive a confirmation email with a USPS tracking number.
• Track your package directly on the USPS website (usps.com) or through the link in your email.
• If you don't receive tracking information within 3 business days, contact us at [email protected].

Refunds, Returns, and Cancellations

• No Refunds or Returns: Due to the nature of our products (nootropics and peptides), we do not offer refunds, returns, or exchanges. All sales are final.
• Order Cancellations: You may request to cancel an order before it ships by emailing us immediately. If the order has already shipped, cancellation is not possible.
• Damaged or Lost Packages: In rare cases of damage or loss, please contact us within 7 days of expected delivery with photos and details. We may offer a replacement at our discretion, subject to investigation with USPS.
• Address Errors: Ensure your shipping address is accurate during checkout. We are not responsible for packages sent to incorrect addresses provided by the customer.

Important Notes

• We comply with all US regulations for shipping supplements. Products are shipped discreetly in plain packaging for privacy.
• Customs or duties do not apply to US domestic shipments.
• For any shipping-related questions, reach out to our support team.

Thank you for shopping with NextGenPeps. We aim to make your experience smooth and satisfactory. If you have concerns, email us at [email protected].